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HSMAI Studio is a series from the Future of Hospitality: 3 in-depth conversations with the operators, leaders and practitioners driving this part of the industry forward.
3 EPISODESSINCE 2024
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01
Closing the AI gap in hospitality's talent pipelineMichael Goldrich and Mike Gamble join HSMAI Studio to unpack what the future talent pipeline report reveals about AI and the next generation of hospitality talent. From the confidence and competence gap in new graduates to the four things that make AI adoption stick, it is a playbook for hiring and onboarding in an AI-first industry.28 min02
The Contact Center is Not a Cost, it’s a Conversion EngineAnita Travis and Megan Becker have spent careers running contact centers that drive real revenue - and watching the commercial team underestimate it anyway. In this episode they break down how to align the contact center with revenue management, build teams that sell on instinct, and capture pre-arrival revenue before the guest even arrives. Essential listening for commercial leaders who want the full picture.40 min03
Experiment, Fail, Win: How Great Leaders Adapt in HospitalityDr. Florian Ilgen joins HSMAI Studio to unpack why change is so difficult, and why the best leaders learn to embrace it anyway. From failure culture to curiosity to AI, this episode explores the mindset hospitality professionals need to adapt faster and lead with confidence.26 minNEWSLETTER
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